Exchanging and returning
Returning an item
Go to your account on the website and open your order history. You will find all the orders you ever placed by order number and date. Select the order you want to return en you can create your return form. Please carefully read the following information first.
- You can only return products to the webshop when you report it to the customer service within 14 days of receipt. Unfortunately we can not accept products that you already have in possession for more than 14 days and/or that you have not bought in the webshop.
- The product should be purchased in the webshop;
- Return shipments are only possible when you have reported this to the customer service within 14 days of receipt;
- The return form should be complete; half completed forms we can not accept;
- The product should not show marks of being worn, such as stains, smell and wear use damage;
- The product should be provided with the original labels;
- The product should be in the original packing;
- When you have received a defect product, you should report it to us as soon as possible, because also these items have a maximum return period of 14 days.
You can send them to:
Antwoordnummer 239
4800 VB Breda
Products that are not reported on the digital return form are not accepted.
Exchanging an item
If you wish to exchange an item, please note that we only can send you the same item in a different size and/or color. Please indicate your wishes clearly on the return form. We can not guarantee that the desired item actually (still) is in stock when we process your request. If the desired item is out of stock, we will refund the returned items of refund your money.
You can send them to:
Antwoordnummer 239
4800 VB Breda
Exceptions
Exchanging or returning of an item is only possible if the item has remained in its original condition as well as in its original wrapping. Notwithstanding the above, it is possible to try on the ordered items. At arrival in our central depot your products will be inspected for any use damage such as smell, stains and defects. We do not accept products that have not been bought in our webshop.
You can send them to:
Antwoordnummer 239
4800 VB Breda
Wrong item received
If you have received a wrong item, the return or exchange of the item will be completely at the expense of GeddesandGillmore.com. Please follow the usual procedure of returning or exchanging. You should indicate which item you have incorrectly received and which product you had ordered and you still have to receive. The exchange or return of a by us wrongly delivered product will be completely free of charge for you.
You can send them to:
Antwoordnummer 239
4800 VB Breda
Step-by-step plan for exchanging and returning
1. Verify our returns and exchange policy for returning / exchanging of products.
2. Go to your account, order history and select the order you want to return.
3. Create your return form, print and fill out the rest of the form.
4. Pack your products and return form in a protective package.
5. Take your package, provided with an address label, to the postal or package service.
6. Upon receipt at our depot, you will receive a confirmation e-mail of receipt.
7. Your products will be inspected after receipt whether they meet the returns conditions.
8. You will receive an e-mail with the results of the inspection.
9. You will receive, within 14 days, you will receive your return payment / product.
10. During the transferring of your credit or the shipment of your products, you will be informed about the progress per e-mail.
You can send them to:
Antwoordnummer 239
4800 VB Breda
Costs
There are no returning costs.
You can send them to:
Antwoordnummer 239
4800 VB Breda
Return form
Download this form from your order history on your account at GeddesandGillmore.com. Go to 'order history', select the order you want to return and create your return form. Print the form, fill out the rest en add it to your return package!
Confirmation of receipt of the return shipment
As soon as your returned items have arrived in our depot, you will receive a confirmation e-mail. If you have shipped your goods more than one week earlier and you still have not received a confirmation, please contact our customer service, indicating your returned items and the order number.
Refund of order amount
As soon as we have received your return shipment, we will confirm the receipt by e-mail. We need at the most 2 weeks to refund your payment. It may happen that it takes up to 3 weeks before our bank transfer is listed on your bank statement (in particular this may happen in case of a credit card payment). We credit the amount to the account of the original payment .
If you need more information, our customerservice will be happy to help you on workdays, Monday - Friday between 9.30 AM - 5PM. When you email us, you will receive a response within 48 hours.
By Phone
+31 (0)10 243 60 337
By Email
info@geddesandgillmorewebshop.com